Desain Model Artificial Intelligence Untuk Peningkatan Customer Experience & Penjualan Tenaga Listrik Melalui Penambahan Fitur Virtual Customer Support Pada Aplikasi PLN Mobile. Jurnal Energi dan Ketenagalistrikan, [S. l.], v. 1, n. 2, p. 157–165, 2023. DOI: 10.33322/juke.v1i2.33. Disponível em: https://jurnal-puslitbangpln.id/index.php/juke/article/view/33. Acesso em: 17 oct. 2025.